Adaptive Delivery

Overview

When it comes to delivery, whether it be a program of work, project, product or an internal deliverable, a business must be able to:

• Understand the needs and pain points of its customers

• Respond quickly to feedback and changing circumstances

• Manage risks and issues in a timely and effective manner

• Foster strong collaboration amongst its people

• Test and learn quickly

• Continuously improve its approach and capability

We identify the above as traits of an adaptive delivery approach. Why is it important? There are many reasons. Perhaps most significant among them is the increasing power generally of customers and their ability to change with relative ease to a better provider. Secondly, people in a business don’t want to waste countless hours of their lives developing an outcome that they know won’t satisfy the customer and that does not leverage or foster their full potential.

Some key benefits of adopting an adaptive delivery approach include: 

• Improved customer satisfaction

• Faster, better and cheaper delivery

• Developing a continuous improvement culture

• Creating high performing teams

• Improving staff engagement

When should I do this?

The ability to deliver the greatest possible value to customers efficiently, effectively and sustainably is arguably the core of a successful business. To achieve this, a business must establish a harmony between its people, processes and systems. We can assist in developing not only delivery capability, but also an environment that fosters continuous improvement in delivery overtime.